Maintenance of the mailbox and supporting structure is the responsibility of the postal patron. Sometimes mailboxes are accidentally damaged or knocked down during maintenance operations such as snow plowing. If this happens to you, we recommend that you repair your mailbox or replace it with a new one of your choice. You may be eligible for reimbursement of actual costs up to a maximum of $50 under the following conditions.
- You must notify the Highway Department as soon as possible so that we may investigate the incident to determine if our personnel were in your area and responsible for the damage.
- Design and placement of replacement mailbox must be in accordance with the guidelines of the U.S. Postal Service.
- You must provide us with a paid receipt for replacement materials.
If frozen ground prevents you from replacing your mailbox, or if you are physically unable to replace the mailbox by yourself, contact the Highway Department and we will try to make arrangements to help you. You may contact the Highway Department at 815-434-0743. Receipts should be turned into the Highway Department at 1400 N.27th Road, P.O. Box 128, Ottawa, IL 61350. Download Mailbox Policy PDF